X7 Spark Electric Dirt Bike

I want to personally apologize for the delay in delivering your pre-ordered electric motorcycle.

When you placed your order, you trusted us to meet the timeline we provided, and we have not met that expectation. As CEO, I take responsibility for this delay.

The delay is due to additional final assembly checks, battery system validation, and quality inspections required before this batch can be released for shipment. While this has affected our schedule, we do not want to rush delivery at the expense of safety, reliability, or your long-term riding experience.

To obtain the latest estimated shipping timeframe, please refer to the delivery schedule displayed in the pop-up notification on our page. The timeframe shown reflects our most up-to-date shipping estimates.

As a gesture of apology, customers who choose to keep their order and have been affected by the delay may contact our customer support team at [support@qronge.com]to request a partial refund compensation. Eligible X5 orders may receive $100, and eligible X7 orders may receive $200.

If the updated timeline no longer works for you, you may also contact us at [support@qronge.com]to cancel your order and receive a full refund.

Thank you for your patience and understanding. We sincerely apologize again for the inconvenience.

Sincerely,

Daniel Carter

CEO, QRONGE