Cancel Order
ORDER CANCELLATION: Due to our fast order processing speed, you must contact our customer service via email (support@qronge.com) to cancel your order no later than the day it was placed (17:00 PST). If the order has been submitted to the warehouse, it will not be canceled. If necessary, please refer to the Return Policy below for return terms and the refund request process.
Return Request
APPLICATION PROCESS: All returns need to be approved before sending them back. After the return request is approved, you will receive a prepaid return label with a QRONGE authorization. No refunds will be issued for unapproved returns and any items not sent back as planned will be refused. To begin the return process, please send e-mali to support@qronge.com and include a photo of the product.
Return conditions
New and unopened items:
You may request a return within 15 days of receiving the item, which must be in new and unused condition.
Full refunds are not subject to re-stocking fees, but are subject to deduction of round-trip shipping charges ($150). Return shipping costs are the responsibility of the customer.
Used or opened merchandise:
Returns of used items may be requested within 15 days of purchase.
Returned items need to be free of any wear, stains, scratches or other signs of use and in their original packaging with all accessories included in the box.
Returns will be subject to a deduction for round trip shipping ($150), 20% of the purchase price as a re-stocking fee.
The odometer of the electric car needs to show less than 10 miles and must include all items in the box. Otherwise returns will not be accepted.
ORIGINAL PACKAGING REQUIREMENTS:
All returns require the original packaging supplies and shipping box. Bikes must not have any wear, dirt, scratches, or any signs of use and must be in the same packaging and condition as you received them, and must include all items in the box (battery, charger, keys, hardware, etc.). If the packaging or shipping box is destroyed or disposed of, the customer forfeits their ability to return item for defects or any other reason.
Return shipping costs
Return shipping costs are to be paid by the customer. Shipping fees paid are non-refundable.
Exchange Policy
MODEL REPLACEMENT:
The exchange applies only to model replacement of e-bikes. You can contact customer service in advance to place an order for the desired model and return the original order.
APPROVAL PROCESS:
All replacement requests are subject to pre-approval via email from the customer service team. Replacement bike orders are not eligible for free shipping.
Refund
REFUND AMOUNT:
The final refund amount will be reduced by the original order's re-stocking fee, return shipping fee and credit card processing fee.
REFUND PROCESS:
After the returned item has been successfully delivered and passed the warehouse inspection, the refund will be processed in the same way as the original payment. Customers will receive a refund confirmation email.
Bank Processing Time:
Please note that it may take up to 30 days for your bank or credit card company to process a refund.
