Qronge Values Your Privacy.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit www.qronge.com (hereinafter referred to as the "Website" or "we"), purchase goods, create an account, participate in marketing activities, contact customer service, or use QRONGE's related digital services.

This policy applies to personal information processing activities involved in QRONGE's operations of electric motocross motorcycles, electric bicycles, electric tricycles, and related accessories in the U.S. market, including website browsing, payment processes, order fulfillment, payment and financing services, customer support, warranty claims, comment interactions, advertising and remarketing, cookies, pixels, SDKs, APIs, session logs, server logs, and other website code.

Agree

By accessing this website, registering a QRONGE account, creating a user profile, submitting information, or purchasing products, you agree to this Privacy Policy and the methods of information collection, use, and disclosure described herein. If you do not agree to this policy, you may not be able to access some features of the website or use related services.

Where required by applicable law, we will obtain your consent through cookie banners, preference centers, checkout page prompts, marketing subscription forms, or other reasonable means. For non-essential cookies, behavioral advertising, remarketing, SMS marketing, or similar activities, you can withdraw your consent or adjust your preferences in accordance with applicable law.

Scope

This policy applies to information we collect in the following situations: when you visit the website; when you submit information through the website; when you create or use user profiles; when you interact with us via email, chat, phone, or other communication channels; when you request after-sales service, returns, warranties, or shipping protection; when you participate in marketing, advertising, surveys, or review campaigns; and other related situations involving the use of QRONGE services.

This policy also applies to information collected or processed through Shopify, Stripe, Shop Pay, PayPal, Klarna or other payment/financing services, Google Analytics, Google Ads, Meta Pixel, Facebook/Instagram advertising technology, TikTok or other social media advertising technology, customer support tools, comment tools, logistics services, anti-fraud systems, APIs, CDNs, server logs, and website performance monitoring tools.

How We Collect Your Information

When you use our services, we collect information that can directly or indirectly identify you. This information comes from sources including information you actively provide, information automatically generated when you use the website or services, and information provided to us by advertising partners, analytics providers, e-commerce infrastructure providers, payment and financing providers, logistics providers, anti-fraud providers, social media platforms, review platforms, and customer support platforms.

This information may include ad interactions, conversion events, device identifiers, shopping cart activity, order status, shipping information, customer service records, warranty requests, and marketing preferences. We will take reasonable steps to ensure that we only request information necessary to achieve the purposes described in this policy, and to keep our contact information accurate, complete, and up-to-date to a reasonable extent.

The Information We Collected

The data you provide: We collect your personal information when you create an account, contact us, participate in surveys, use online help or chat tools, purchase products, apply for warranty service, or participate in events. If you purchase goods, we collect information related to the purchase, including billing, shipping and contact information, order details, payment status, financing options, and necessary identity verification information.

Data regarding service and product usage: When you visit the website, we may collect device type, device unique identifier, IP address, operating system, browser type, usage information, diagnostic information, approximate location information, page views, clicks, scrolling, navigation paths, form interactions, search terms, add-to-cart actions, checkout behavior, advertising interactions, and conversion events.

The categories of information we may collect include: identity information (name, email, phone number, account identifier), contact information (billing address, shipping address), business information (order records, shopping cart contents, product preferences, warranty applications, return records, financing options), device and technical information (IP address, browser type, operating system, device identifier, session identifier, local storage identifier, advertising identifier, server logs, API logs, CDN logs), behavioral and usage information, customer support information (email, chat, phone, after-sales, warranty and complaint records), and security and anti-fraud information (risk signals, bot detection, abnormal logins, payment verification records).

QRONGE does not store complete bank card numbers or sensitive payment authentication data on servers controlled by the company. Payment information is typically processed directly by Stripe, Shop Pay, PayPal, Klarna, or other payment/financing service providers.

Use Cookies

This website uses cookies to improve user experience. A cookie is a small piece of data that may contain a unique identifier. We may use session cookies, persistent cookies, first-party cookies, and third-party cookies for website operation, shopping cart and checkout functionality, login authentication, security, traffic analysis, advertising measurement, remarketing, and user experience optimization.

Where required by applicable law, QRONGE will obtain your consent before enabling unnecessary cookies, behavioral advertising, remarketing, session replay, or similar tracking technologies through cookie banners, preference centers, or similar mechanisms. You can also withdraw your consent or adjust your choices through the preference tools provided on the website, browser settings, advertising platform settings, or the methods set forth in this policy.

In addition to cookies, QRONGE may also use pixels, SDKs, JavaScript tags, Google Analytics code, Google Ads conversion tags, Meta Pixels, Facebook event tracking, Shopify Analytics, local browser storage, authentication tokens, session identifiers, API calls, server logs, CDN performance logs, anti-fraud scripts, device identification technology, ad attribution technology, heatmap technology, and session replay technology.

If we use Session Replay, Heatmap, or similar behavioral analytics technologies, these technologies may record or analyze mouse movements, clicks, scrolling, page navigation, form interactions, session paths, and page performance data. QRONGE uses these technologies for website optimization, troubleshooting, security, fraud prevention, and user experience improvement. We do not intentionally use these technologies to collect complete payment card numbers, account passwords, or other unnecessary sensitive authentication information, and we take reasonable blocking or restriction measures on payment, financing applications, account logins, or other sensitive pages.

How We Use Your Information

We will use your personal information for the purposes stated at the time of collection and manage the internal operation and security of the website in accordance with this policy. We may use the information to confirm, send, and track orders, subscriptions, or registrations; communicate with you regarding orders, subscriptions, registrations, or after-sales matters; respond to customer inquiries; send you surveys, newsletters, product updates, service information, and promotional notifications; analyze preferences, trends, and statistics; and provide you with information about QRONGE and related services.

We may also use the information for order fulfillment, payment verification, financing application support, after-sales and warranty services, shipping protection, returns and refunds, fraud prevention, account security, bot detection, advertising attribution, cross-platform marketing effectiveness analysis, audience segmentation, personalized advertising, shopping cart abandonment reminders, customer lifecycle management, website performance monitoring, product demand analysis, compliance record keeping, and legal risk management.

We will only contact you in a manner that aligns with your communication preferences. However, even if you choose not to receive marketing messages, we may still need to contact you regarding your requests for services, orders, accounts, security, or legal matters.

For the U.S. market, QRONGE may use a limited number of device identifiers, ad identifiers, conversion events, shopping behavior, and website interaction information for targeted advertising, behavioral advertising, cross-context behavioral advertising, remarketing, similar audience modeling, ad measurement, ad frequency control, and marketing attribution. Such activity may be considered “shared” or “targeted advertising” under applicable state privacy laws, and you may exercise your opt-out rights in accordance with this policy.

Access And Share Your Information

Unless otherwise stated in this policy, we will not share, sell, rent, or transfer your personal information. QRONGE employees who are trained and comply with our internal personal information processing policies may access your information to provide services, process requests, or assist you in exercising your privacy rights.

Service providers may need to access your personal information in the course of providing services. We require service providers to take commercially reasonable confidentiality and security measures. Categories of service providers that may receive or process information include Shopify and e-commerce infrastructure providers, payment processors (such as Stripe, Shop Pay, PayPal), financing providers (such as Klarna or other payment/installment services), logistics carriers, warehousing and fulfillment providers, customer support platforms, email and SMS marketing providers, advertising platforms (such as Google, Meta, TikTok), data analytics providers, comment and user-generated content platforms, fraud prevention and security monitoring providers, cloud hosting/CDN/API providers, and legal and compliance providers.

QRONGE does not sell personal information for monetary compensation. However, under privacy laws in some U.S. states, disclosing limited identifiers to advertising partners for cross-context behavioral advertising, targeted advertising, or remarketing may be defined as "sharing" or "selling." QRONGE will provide opt-out options in accordance with applicable laws.

Disclose Your Information

We may disclose personal information in the following circumstances: to fulfill legal obligations, comply with legal processes, litigation, court orders, or government agency requirements; to reasonably enforce or apply our terms, protect QRONGE's rights and property, investigate fraud, maintain website security, or protect the interests of users and the public; or to transfer information to relevant third parties in the event of a merger, reorganization, acquisition, joint venture, transfer, spin-off, bankruptcy, or similar transaction.

If you reside in the European Economic Area (EEA), we process your personal data in accordance with the applicable GDPR legal basis, including your consent, fulfilling contracts, complying with legal obligations, protecting vital interests, performing public duties, or based on our legitimate interests.

In the U.S. market, QRONGE may disclose, for business purposes, to service providers, contractors, or partners the following information: identifiable information, contact information, business transaction information, internet or electronic network activity information, equipment and technology information, advertising and marketing information, customer support information, payment/financing information, warranty and after-sales information, and security and anti-fraud information. The purposes of disclosure include order fulfillment, payment processing, shipping, warranty service, customer support, advertising, data analysis, fraud prevention, website security, tax accounting, legal compliance, and dispute resolution.

Children

Our products and services are primarily intended for adult users. For minors, we will process their personal information to the extent permitted by applicable law and take reasonable measures to protect their personal information security. If you are under the age of 16, please use our products and services with the consent and guidance of your guardian. We will not knowingly collect personal information from children under the age of 16 unlawfully. If we discover that we have collected personal information from children under the age of 16 without proper authorization, we will take measures to delete the relevant data as soon as possible.

QRONGE electric motocross motorcycles, e-bikes, and related products may be subject to age, height, weight, riding ability, and local regulations. Purchasers should verify their legal eligibility to buy and use these products and comply with local laws regarding e-bikes, e-motocross vehicles, youth riding, and safety equipment.

Your Rights

We will take reasonable steps to ensure that your personal data is accurate, complete, and updated in a timely manner. Under applicable law, you may have the right to access, correct, or delete the personal data we collect; restrict or object to further processing of your personal data by us; receive personal data in a structured and standard format; opt out of targeted or cross-contextual behavioral advertising; restrict certain uses of sensitive personal information; appeal rejected requests; or file a complaint with the competent data protection authority.

To protect your personal data privacy and security, we may require you to provide necessary information to verify your identity and request permissions. In some cases, applicable laws or regulatory requirements may permit or require us to refuse to provide, modify, or delete some or all of your personal data. You can exercise your rights through the contact information set forth in this policy, and we will respond within the timeframe required by applicable law.

Safety

QRONGE employs commercially sound and appropriate online and offline security measures to maintain the security, confidentiality, and integrity of the information we collect. Our measures may include access control, encrypted transmission, account authentication, payment fraud detection, bot and anomalous traffic detection, server and API logging, CDN protection, infrastructure monitoring, vendor security audits, internal access restrictions, incident response processes, and data minimization practices.

Please note that transmitting data over the internet is not absolutely secure. While we take reasonable measures to protect your personal information, we cannot guarantee that unauthorized third parties will not circumvent security measures. Your information security also depends on you; please keep your passwords safe and log out of your account and close your browser window after using shared or public devices.

Third-Party Websites And Advertisements

This Privacy Policy applies only to information collected by QRONGE. We may provide links to third-party websites on our website, but we have no control over their privacy, data collection, use, and disclosure practices, and are not responsible for them. When you visit external websites, the processing is governed by their own privacy policies.

Third-party advertisers or ad networks may use cookies, pixels, APIs, or other technologies on our website to measure ad performance, analyze results, and personalize ad or content display. Third-party advertising and social media technologies may include Google Ads, Google Analytics, Meta Pixel, Facebook/Instagram advertising technology, TikTok Pixel, or similar platforms. Certain interactions (such as browsing products, adding items to cart, initiating checkout, completing a purchase, clicking an ad, or submitting a form) may be transmitted to our advertising and analytics partners for ad measurement, attribution, remarketing, and audience optimization.

Control Your Personal Information

You can contact us at support@qronge.com to modify or restrict the information we send you. Please provide your full name, email address, mailing address, and any specific information you do not wish to receive. You can also unsubscribe from email advertising, product and service updates, special promotions, event information, or direct mail advertising via email.

Under applicable law, you may request that we review, transfer, modify, or delete the information we collect and retain about you. We will retain your personal information only for the time necessary to achieve the purpose for which it was collected, and to the extent permitted or required by law. The retention period for different cookies, logs, and related technical records may vary depending on the purpose. For example, billing and security records may be retained for short-term operational or risk control needs, while analytics and advertising records may be retained until they expire, are deleted, or consent is withdrawn, depending on the supplier's settings, your preferences, and applicable law.

You can manage some cookies, targeted advertising, and marketing preferences through your browser settings, cookie preferences tool, Google Ads settings, Meta Ads preferences, industry opt-out tool, or by contacting support@qronge.com. Disabling unnecessary cookies or ad tracking may not stop all non-personalized advertising or essential website functionality.

California Privacy Rights

These terms are designed to comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) and apply to California residents. California residents may have the right to know the categories of personal information we collect, use, disclose, share, or sell; to request access to specific personal information; to request correction of inaccurate personal information; to request deletion of personal information; to request portable copies; to opt out of the “sale” or “sharing” of personal information, targeted advertising, or cross-context behavioral advertising; and the right not to be discriminated against for exercising their privacy rights.

QRONGE does not sell personal information for monetary compensation. However, under the CPRA and other applicable California regulations, "selling" and "sharing" may include disclosing certain identifiers or internet activity information to ad technology partners for cross-context behavioral advertising, even if QRONGE does not receive monetary compensation. QRONGE may provide limited device identifiers, cookie identifiers, advertising identifiers, browsing behavior, shopping events, and conversion events to ad partners for ad measurement, remarketing, and audience optimization.

The categories of personal information that QRONGE may have collected or disclosed in the past 12 months include identity information, contact information, business information, internet or electronic network activity information, near-geographic location information, inferential information, customer support information, and security and anti-fraud information. The entities to whom this information may be disclosed may include e-commerce infrastructure service providers, payment processors, logistics service providers, advertising networks, data analytics service providers, customer support platforms, security and anti-fraud service providers, and legal compliance service providers.

We may need to verify your identity or the authority of your authorized agent before processing your request. We strive to respond to verifiable requests within the legally required timeframe; if an extension is needed, we will explain the reason. We will not charge for processing privacy requests unless the request is excessive, repetitive, or clearly unreasonable.

Do Not Track Signals

Currently, QRONGE does not respond to browser "Do Not Track" settings or signals. If your browser or extension sends a valid universal opt-out signal (such as Global Privacy Control), and applicable law requires us to identify such a signal, QRONGE will treat it as an opt-out request for targeted advertising, sharing, cross-context behavioral advertising, or similar processing against the relevant browser or device, and will process it to the extent required by law and technically feasible.

Global Privacy Control does not disable strictly necessary cookies, nor does it necessarily disable all non-cookie technologies that operate via APIs, server-side events, SDKs, or similar means; however, we will process relevant signals to the extent required by applicable law.

Unauthorized Use

If you discover any unauthorized submissions of information (including children's information) to QRONGE, please contact us at support@qronge.com so that we can take removal or other necessary measures in accordance with applicable law.

Terms And Conditions

This policy should be read in conjunction with QRONGE's Terms of Use, Cookie Policy, Shipping Policy, Return Policy, Warranty Policy, Extended Warranty Service Policy, Shipping Protection Terms, Payment/Financing Terms, and applicable product safety instructions.

Changes To This Privacy Statement

We may revise this Privacy Policy from time to time to ensure its accuracy and reflect changes in our business, legal, or technological fields. The revised policy will be posted on the website, indicating the date of the latest version. Please review this policy periodically, especially before providing us with personal information, to ensure it is up-to-date.

Contact Information

For more information about our privacy practices, or if you have any questions about this privacy policy, our use of cookies, advertising techniques, or related privacy rights, please contact us at support@qronge.com.